Terms & Conditions

The Emblem Prague Hotel

Last updated: 5 March 2026

1. Introduction

These Terms & Conditions apply to all guests staying at, dining at, or otherwise using the services of The Emblem Prague Hotel (“the Hotel”, “we”, “us”, “our”).

By making a reservation, entering the Hotel, or using any of our services, you agree to be bound by these Terms & Conditions.

These Terms apply to all bookings made directly with the Hotel (via telephone, email, or our website) unless otherwise specified by third-party booking platforms.

2. Room Bookings

2.1 Reservation Guarantee

Reservations may require a valid credit or debit card to guarantee the booking.

The Hotel reserves the right to pre-authorise the card provided for the anticipated accommodation charges prior to arrival.

For certain bookings, a deposit may be required at the time of reservation.

All outstanding balances must be settled upon departure unless otherwise agreed.

Guests may be asked to present the payment card used for booking upon arrival.

2.2 Check-In and Check-Out

Unless otherwise agreed:

• Check-in: from 15:00
• Check-out: by 11:00

Early check-in or late check-out may be available upon request but cannot be guaranteed and may incur additional charges.

Guests may be required to present valid government-issued identification upon check-in in accordance with applicable regulations.

3. Cancellations & Amendments

Cancellation policies may vary depending on the rate plan or booking channel.

Unless otherwise stated at the time of booking:

• Cancellations made more than 24 hours prior to the scheduled check-in time will not incur a cancellation fee.
• Cancellations made within 24 hours of check-in may be charged the cost of the first night or the full stay where applicable.
• No-shows may be charged the full amount of the reservation.
• Deposits paid may be non-refundable depending on the booking terms.

4. Maximum Occupancy

Guest rooms may only be occupied by the number of persons stated in the reservation confirmation.

Exceeding the maximum room occupancy may result in additional charges or refusal of accommodation.

5. Restaurant & Dining

5.1 Reservations

Restaurant reservations may be cancelled without charge. Guests are encouraged to provide as much notice as possible so that tables may be made available to other diners.

5.2 Children

Children are welcome in all dining areas. Parents or guardians remain responsible for supervising children at all times.

5.3 Allergies & Dietary Requirements

Every reasonable effort is made to accommodate guests with allergies or dietary requirements.

However:

• Our kitchens handle a variety of allergenic ingredients.
• We cannot guarantee that dishes will be completely free of allergens.
• Cross-contamination may occur during food preparation.

Guests with allergies or dietary requirements should inform staff before ordering.

6. Pets & Assistance Animals

6.1 Pets

Pets may only be permitted with prior approval from the Hotel.

Where pets are permitted:

• Guests must inform the Hotel in advance of arrival.
• Additional cleaning fees may apply.
• Pets must not be left unattended in guest rooms.
• Pets must be kept under control in public areas.
• Owners are responsible for any disturbance or damage caused.

Pets are not permitted in restaurant or food service areas unless permitted by applicable regulations.

The Hotel reserves the right to refuse pet accommodation where operational, hygiene, or safety concerns arise.

6.2 Assistance Animals

Certified assistance animals are welcome in accordance with applicable laws.

7. Smoking Policy

Smoking is strictly prohibited inside all guest rooms and indoor areas of the Hotel in accordance with Czech smoking legislation.

Designated outdoor smoking areas may be available.

Guests who violate the smoking policy may be charged cleaning, deodorising, or damage repair costs.

8. Mobile Phones

Guests are kindly requested to use mobile phones considerately in public areas, particularly in dining areas.

9. Guest Behaviour & Property Damage

Guests are expected to behave respectfully toward other guests, staff, and Hotel property.

The Hotel reserves the right to refuse service, request guests to leave the premises, or terminate a stay without refund where behaviour is unlawful, abusive, disruptive, or poses a risk to other guests or staff.

Guests will be responsible for any damage caused to Hotel property during their stay. The Hotel reserves the right to charge for repair, replacement, or additional cleaning where necessary.

10. Personal Property

The Hotel does not accept responsibility for loss, theft, or damage to guests’ personal belongings unless caused by proven negligence of the Hotel or its staff.

Guests are encouraged to secure valuables appropriately.

Where available, in-room safes or reception storage facilities may be used at the guest’s discretion.

11. Parking

Where parking facilities are provided, vehicles and their contents are left entirely at the owner’s risk.

The Hotel does not accept responsibility for theft, loss, or damage to vehicles or belongings left inside vehicles.

12. Spa & Wellness Facilities

Where the Hotel provides spa or wellness facilities, guests use such facilities at their own risk.

Guests must follow all safety instructions and signage displayed in these areas, including any opening times or access restrictions.

Children must be supervised by a responsible adult at all times where permitted.

The Hotel shall not be responsible for accidents, injuries, or loss of personal belongings in spa or wellness areas except where caused by proven negligence of the Hotel or its staff.

The Hotel reserves the right to close or restrict access to spa facilities for safety, maintenance, operational reasons, or private events.

13. CCTV

Closed-circuit television (CCTV) operates in certain public areas of the Hotel for safety, security, and crime prevention purposes.

Footage is stored securely, retained only for a limited period, and accessed solely by authorised personnel.

Footage may be disclosed to law enforcement authorities where required by law.

CCTV processing is carried out in accordance with applicable data protection legislation including the General Data Protection Regulation (EU) 2016/679 (GDPR).

Further information is available in our Privacy Policy.

14. Photography & Filming

Commercial photography or filming within the Hotel premises requires prior written permission from Hotel management.

Unauthorised photography, filming, or commercial use of the Hotel’s name, images, trademarks, or branding is prohibited without consent.

The Hotel reserves the right to stop any unauthorised activity taking place on its premises.

15. Data Protection & Privacy

Personal data provided during reservations or while using our services is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

Further details about how personal data is collected, used, and protected are available in our Privacy Policy.

16. Third-Party Booking Platforms

Reservations made through third-party booking platforms (including online travel agencies, travel agents, or tour operators) may be subject to additional terms and conditions imposed by the relevant provider.

Where a reservation is made through a third party:

• The booking conditions, cancellation policies, and payment terms of that provider may apply.
• Any changes or cancellations may need to be processed through the original booking provider.
• The Hotel may be unable to modify or refund reservations where payment has been processed directly by the third party.

Where there is any inconsistency between these Terms and the terms presented by a third-party platform, the terms presented at the time of booking shall prevail.

17. Quiet Hours

To ensure the comfort and enjoyment of all guests, quiet hours are observed within the Hotel.

• 22:00 – 07:00

Guests are kindly requested to minimise noise during these hours.

Excessive noise or disturbances may result in intervention by Hotel staff and, where necessary, termination of the stay.

18. Force Majeure

The Hotel shall not be liable for failure or delay in fulfilling its obligations where such failure results from events beyond its reasonable control including but not limited to natural disasters, fires, floods, public health emergencies, government restrictions, industrial action, or interruption of utilities.

19. Right of Refusal

The Hotel reserves the right to refuse accommodation or service where:

• A guest fails to comply with these Terms & Conditions.
• A reservation has been obtained through fraudulent or misleading means.
• A guest’s behaviour may cause disturbance, damage, or risk to other guests, staff, or property.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Czech Republic.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts of the Czech Republic.

21. Amendments

The Hotel reserves the right to update or amend these Terms & Conditions at any time.

The latest version will always be available on the Hotel’s website.